Frequently Asked Questions
What is BuyGiftCards.com?
BuyGiftCards.com is your one stop shop for all things gift cards. You are able to text or email a custom gift card to your gift recipient with a personalized message.
Many gifts on BuyGiftCards.com are able to be printed and used in store, though this is not guaranteed and varies from store to store.
Why do I see PerfectGift.com links?
BuyGiftCards.com and PerfectGift.com are both companies of Wolfe, LLC. PerfectGift.com operates as the premier and forefront gifting website of all of our products, whereas on BuyGiftCards.com we are here to provide more of a "traditional" gift card experience. A portion of BuyGiftCards.com features are enabled by PerfectGift.com.
How do I check the balance on my gift card?
In order to check balance, you must go directly to the retailer’s website and enter your gift card number in their online areas. To make it easy, we’ve compiled most of the gift card company’s website links for you. Click here to find your gift card brand and a link to their check balance site.
Can my gift card be refunded, returned, canceled or exchanged?
Thanks in advance for your understanding. As stated in our Terms of Service, all sales are final. Exchanging a gift is only available for our select gifts that have not been fully redeemed. Our customer support team handles extreme circumstances on a case by case basis.
How do I resend an eGift Card?
There are a variety of reasons that would explain why a gift card could not be delivered including a typo in the email address or mobile phone number originally entered when you created your order. Or, perhaps, you sent a gift to a friend at their work address and their corporate or university mail server could not accept the notification. No worries, we can help! Contact our customer support team to resolve this by calling (800) 543-7927
I received an email saying, “Your order was canceled”. What happened?
If your transaction was declined, chances are your bank or credit card company is just trying to protect you. When unauthorized activity is suspected, a series of fraud protection services are activated. The result? Sometimes "good" orders are rejected. It's a source of frustration that comes with the times and we sincerely apologize for the inconvenience.
Please make sure that the details you enter (both when creating your Account and when submitting a new order) precisely match the billing information on file with your payment method. This includes your name, address, phone number, and email.
Anyone of these would have prevented your order from being approved:
- You entered a typo in the online form (or it didn't perfectly match-up to your account)
- Your credit card is expired
- You’ve reached your credit card limit
- There are not enough funds to cover your purchase
- Unusual spending activity was detected
- Multiple purchases were made in a short span of time
- You’re on a road trip or out of the country
- A recent “Hold” was placed during a hotel or travel stay
- Your credit card account is On Hold due to inactivity
- Lastly, it is possible that your bank or credit card company had a technical issue that interrupted their service. There's no way to associate a declined order with this issue. But when it happens, there's really nothing to do but try again with a different payment method.
How long does it take to receive my purchase?
In most cases, gift cards are delivered within an hour. During high volume time, it might take up to 24 hours. You will receive an email letting you that your gift card has been sent.
Are there any fees associated with purchasing a gift card?
BuyGiftCards.com does not charge any fees above the face value on any branded gift cards available on the site.
Is there a deadline for spending the funds on the gift card?
Gift cards that are purchased generally have NO expiration date unless stated in the specific terms for a given brand.
How should I handle a typo or incorrect delivery address?
If you mistyped your email address when creating your account:
An error in the email address associated with your account is a showstopper, meaning, you will never be able to perform the required verification step. In this case, we'll ask you to create a NEW account with your correct email address. Contact us for assistance.
If you mistyped an email address or mobile phone number in a gift card purchase:
For a 'send to a friend' purchases:
Contact customer support for assistance with sending a new copy of your gift notification to the correct email address.
If you used our Guest Checkout service, contact us for assistance
For a “buy for myself" purchase:
If you have an account, your gift card will be stored securely in your wallet
If you used our Guest Checkout service, Contact Us for assistance
If you mistyped a delivery address in a physical gift card purchase:
Contact Us for assistance.
The charge on my credit card says it is from PerfectGift, is this correct?
Yes, the charge can show from PerfectGift. BuyGiftCards.com has been powered by PerfectGift.com to provide you a great selection of gift cards to choose from and unique ways to deliver your gift cards whether you select, printing, texting or emailing.
How can I redeem my gift card at the retailer?
The quick answer is, there is a gift card number or bar code to show the retailer. For more specific details on how to use the gift card received, refer to the Redemption Instructions sent with the gift card.
How do I text a gift card?
- From the PerfectGift.com site, select Brands.
- Select the gift card you would like to give.
- Configure your gift.
- Select "Text message" as the delivery method.
- Enter the Recipient’s Mobile number.
- Review your information, then choose to add to your cart and continue shopping or to add to your cart and checkout.
The recipient will receive a text from PerfectGift.com. The recipient can print, save to their Buygiftcards.com.
Who does the text come from when I receive my gift card?
The text will come from a short number powered by PerfectGift.com, and reference the purchaser sending the gift card.
Can you text all gift cards on the site?
Yes, any gift card on the site can be texted. You must select “Send To A Friend” in order to have the text option.
How do I save my gift card to my phone?
Once you redeem your gift, your gift will show in your Buygiftcards.com account wallet at any time, as well as always being available via your originally received link.
What if the recipient thinks the gift card is fraudulent and doesn’t open it?
Let us know and we will happily resend it to them or provide further troubleshooting for a happy gifting experience.
Is this site secure?
All features of BuyGiftCards.com use encryption and are protected by securely signed services. Payments are processed safely and securely via our industry leading payment processor's system, payment information is never exposed to any external systems.
We use market leaders like Stripe for our gift card transactions so that we can safely and securely provide you with secure payment experiences you know and love just like on other sites.
I have been declined, can you help me?
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Due of this, you most likely need to contact your bank directly to solve most payment issues.
When can I expect my card to get charged or credited?
Your credit card is charged as soon as you process your order. If an order is refunded, refunds can take up to 8 business days based on each bank.
What Company name will appear on my credit card statement?
When you place an online order, your credit card statement will show charges made payable to BUYGIFTCARDS.COM PGC.
Where can I use the gift card that was with my merchandise?
Each gift card has different terms and conditions. Please view the back of each card for full details.
What are my payment methods?
Our payment processor accepts all major credit card providers (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay.
Can I return the gift card in my gift card box?
Gift Cards cannot be returned for a refund. All sales are final. Most gift cards are not redeemable for cash, except where required by law. Please check each gift card for full details.
So easy to text a gift card!
I know my son doesn't always check his email so texting a gift card was the best option for me. I was so excited to add a personal video and pick the perfect eGreeting for him.
—Craig
Saved so much time.
By printing a gift card from home, I saved a trip to the grocery but more importantly, I was able to put more money toward the gift card since I didn't have to buy a card.
—Diane
Arrives at just the right time!
I wanted to let my daughter know I was thinking about her during college exams. Scheduling a Doordash gift card to be delivered to her phone just before exams started was the answer. She loved it!
—Karen
